Terms of service

Effective Date: October 3rd, 2026

Welcome to Izzy's Tropicals and Plant Shop ("we," "us," or "our"), accessible at izzyplants.com. By accessing or using our website, browsing our store, or placing an order, you agree to be bound by these Terms of Service ("Terms") and all policies referenced herein, including our Privacy Policy, Return & Refund Policy, and Shipping Policy. If you do not agree to these Terms, please do not use our website or services.

Our store is powered by Shopify, which enables us to safely provide these Services to you. By accessing our store or utilizing our site-wide communication tools, you acknowledge that Shopify and its integrated communications applications handle and process certain transactional and operational data in connection with your visit, messaging interactions, and purchases. Please review Shopify's Privacy Policy and Shopify's Terms of Service for more information.

You agree to use our website only for lawful purposes and in a manner consistent with all applicable local, state, and federal laws and regulations. You may not:

All content on this website—including product photography, descriptions, branding, and graphics—is the exclusive property of Izzy's Tropicals and Plant Shop and is protected by applicable intellectual property laws.

We make every effort to accurately represent our plants and products. However, because plants are living organisms, natural variation in size, shape, color, and leaf count from listing photos is expected and is not grounds for a standard return or claim.

Prices are subject to change without notice. Always review your order total before completing checkout. We reserve the right to cancel any order at our discretion and will notify you promptly if cancellation occurs, with a full refund issued to your original payment method.

Product availability is not guaranteed. In the event a plant you ordered is out of stock after purchase, we will contact you to arrange a suitable alternative or issue a full refund.

Full payment is required at the time of checkout. We accept all major credit and debit cards and other online payment methods available at checkout. By submitting payment, you represent that you are authorized to use the payment method provided. All transactions are processed securely online. We do not store full payment card details on our servers.

All orders are subject to our Shipping Policy, which governs processing times, carriers, delivery windows, and shipping terms. By placing an order, you agree to the terms outlined in our Shipping Policy.

It is the customer's responsibility to provide an accurate and complete shipping address at checkout. Address changes can only be accommodated within 24 hours of order placement. We are not responsible for delays or non-delivery resulting from an incorrectly entered address.

Tropical and subtropical plants are sensitive to cold temperatures. It is the customer's responsibility to add a heat pack to their order at checkout when shipping to cold-weather regions. Izzy's Tropicals and Plant Shop is not responsible for cold-related transit damage on orders where a heat pack was not purchased. Orders that decline a heat pack and experience cold damage are not eligible for our Arrive-Alive Guarantee, replacement, or refund.

To protect the health and safety of our inventory, we do not require or accept physical return shipping for live plants. Instead, we offer a 30-Day Arrive-Alive Guarantee covering severe shipping damage—including plants that arrive crushed, broken, or dead due to transit conditions, or experience severe decline within 30 days of arrival.

For full details on eligibility, the photo-claim process, non-perishable returns, and resolutions, please refer directly to our Return & Refund Policy. In the event of any conflict between these Terms and the Return & Refund Policy regarding returns and refunds, the Return & Refund Policy controls.

To the fullest extent permitted by applicable law, Izzy's Tropicals and Plant Shop's liability to you for any claim arising from your use of our website or purchase of our products is limited to the purchase price of the item(s) in question. We are not liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your use of our website or products.

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our website or interacting with our automated live chat applications, you consent to the collection, storage, and automated processing of your communication data as described in our Privacy Policy. Our storefront and interactive messaging features are securely hosted by Shopify. Shopify collects and processes certain customer information to facilitate real-time support responses, log tracking histories, and maintain our operational services. Please review Shopify's Consumer Privacy Policy for more information.

All content on izzyplants.com—including but not limited to text, product descriptions, photography, graphics, logos, and branding—is owned by Izzy's Tropicals and Plant Shop. Unauthorized use, reproduction, or distribution of any content from this website is strictly prohibited.

These Terms of Service are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Dilley, Texas.

In the event of a dispute, we encourage you to contact us first at support@izzyplants.com so we can attempt to resolve the matter informally. If we are unable to resolve the dispute informally within 30 days, either party may pursue resolution through binding arbitration or small claims court, as permitted by applicable law.

13. Gift Cards

Our digital gift cards are the perfect present for any plant lover — whether they're just starting their collection or looking to add something special.

• Delivery: Gift cards are delivered instantly via email to the recipient. No shipping required.
• Never Expire: Our gift cards never expire, so your recipient can shop whenever they're ready.
• Redeemable: Gift cards can be used toward any purchase in our store, including plants, pots, moss poles, and plant supplies.
• No Cash Value: Gift cards cannot be exchanged for cash or store credit.
• Lost or Stolen: We are not responsible for lost or stolen gift cards. Treat your gift card like cash.
• Partial Use: Gift cards can be used for partial payment — any remaining balance stays on the card for future use.
• Non-Refundable: Gift card purchases are final and cannot be refunded or returned.
• Multiple Gift Cards: Multiple gift cards can be applied to a single order.

If you have any questions about your gift card, contact us at support@izzyplants.com and we'll be happy to help.

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website following any changes constitutes your acceptance of the revised Terms.

If you have any questions about these Terms of Service, please contact us:

This website and its business operations are owned and operated by Thomas Matthew Redding, doing business as Izzy's Tropicals and Plant Shop.