Frequently Asked Questions

Question we are asked the most. Don't hesitate to ask or give us feedback. We are always here to help

Our Buy 2 Plants, Get 1 at 25% Off promotion applies to eligible live plants only. Bundles, plant supplies, decorative planters, and non-plant items are excluded from this offer. The discount applies automatically at checkout when two or more eligible plants are in your cart.

Refer to our Sales and Promotions Page

All of our plants are backed by our 30-Day Arrive-Alive Guarantee. If your package arrives damaged, please reach out to us at support@izzyplants.com with photo verification of the transit damage so we can process your claim swiftly.

Please refer to our Return & Refund Policy

Yes! We ship nationwide year-round and closely monitor local weather conditions to ensure safe arrival. During extreme cold or heat, we recommend adding seasonal heat packs to your order. We may occasionally hold or delay shipments to protect your live inventory during severe weather events

Refer to our Shipping Policy

Consider your space's direct light levels, your watering routine, and whether you have household pets. Our Plant Care blog features practical care tips and insights for our plant varieties to help you find your perfect match. Refer to our helpful plant selection articles.

Refer to our How to Pick the right plant blog

Yes! Every live plant is covered by our 30-Day Arrive-Alive Guarantee. If your plant arrives damaged or shows severe transit stress within 30 days of delivery, contact us at support@izzyplants.com with photo verification. We will coordinate a replacement or a structural refund.

Return & Refund Policy

We offerFree Nationwide Shippingon every order — no minimums, no exceptions. Orders are processed in 1–2 business days (Monday–Friday). Transit takes 2–4 business days depending on your location and carrier. Your plant should arrive within3–6 business daysfrom your order date. You'll receive a tracking number by email as soon as your order ship
Refer to our Shipping Policy

We source our plants from nurseries in Central Florida and Southern California. We want all our plant friends to receive beautiful, healthy foliage no matter where they live, and utilizing bi-coastal fulfillment allows us to minimize transit stress and ship more efficiently nationwide.