Privacy policy
This website and its business operations are owned and operated by Thomas Matthew Redding, doing business as Izzy's Tropicals and Plant Shop.
Last Updated: June 3, 2026
Izzy's Tropicals and Plant Shop operates this website and store at izzyplants.com, including all related information, content, features, tools, products, and services, in order to provide you — the customer — with a curated tropical plant shopping experience (the "Services"). Izzy's Tropicals and Plant Shop is powered by Shopify, which enables us to provide the Services to you. Shopify collects and processes your data when you visit and make purchases on our store, including to provide services based on your interactions with other merchants and with Shopify. You can review for Shopify's Consumer Privacy Policy for more information.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Privacy Policy — Izzy's Tropicals and Plant Shop
Last Updated: June 3, 2026
1. Introduction
Welcome to Izzy's Tropicals and Plant Shop ("we," "us," or "our"), accessible at izzyplants.com. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
2. Information We Collect
We collect information you provide directly to us, including:
- Personal identifiers: Name, email address, phone number, billing and shipping address
- Payment information: Credit/debit card details (processed securely via our payment provider — we do not store full card numbers)
- Account information: Username and password if you create an account
- Order information: Products purchased, order history, and transaction details
- Communications: Messages you send us via contact forms, email, or chat
We also automatically collect certain information when you visit our site:
- Device & usage data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages
- Cookies and tracking technologies: We use cookies, pixels, and similar technologies to enhance your experience, analyze traffic, and serve relevant advertising (see Section 6)
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including shipping and delivery
- Send order confirmations, tracking updates, and customer service communications
- Respond to your inquiries and provide support
- Send marketing and promotional communications (with your consent where required)
- Improve our website, products, and services
- Detect and prevent fraud and unauthorized transactions
- Comply with legal obligations
- Serve you relevant advertisements based on your browsing and purchase behavior
4. How We Share Your Information
We do not sell your personal information to third parties for their own marketing purposes. We may share your information with:
- Service providers: Shipping carriers, payment processors, email marketing platforms, and analytics providers who assist us in operating our store
- Shopify: Our store is hosted on Shopify. Shopify collects and processes your data when you visit and make purchases on our store, including to provide services based on your interactions with other merchants and with Shopify. Your information may be shared with Shopify and other third parties that may be located in other countries in order to provide services to you. Please review Shopify's Privacy Policy and Shopify's Terms of Service and Shopify's Consumer Privacy Policy for more information.
- Advertising partners: Google, Meta, and similar platforms to serve targeted ads (subject to your consent preferences)
- Legal authorities: When required by law, court order, or to protect our rights
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Order records are typically retained for 7 years. You may request deletion of your data at any time (see Section 8).
6. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to:
- Keep items in your shopping cart
- Remember your preferences
- Analyze site traffic and performance (Google Analytics)
- Serve personalized advertisements
You can control cookie preferences through our cookie consent banner when you visit our site. You may also adjust your browser settings to refuse cookies, though some features of our site may not function properly as a result.
7. Third-Party Services
Our store integrates with third-party services including:
- Google Analytics & Google Ads — for traffic analysis and advertising
- Shopify — our e-commerce platform (see Section 4)
- Email marketing platforms — for promotional communications
- Shipping carriers — for order fulfillment
Each of these services has its own privacy policy governing their use of your data.
8. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Opt-out of data sharing/sale: You may opt out of the sale or sharing of your personal data for targeted advertising purposes
- Portability: Request your data in a portable format
- Withdraw consent: Where processing is based on consent, you may withdraw it at any time
California residents (CCPA/CPRA): You have the right to know, delete, correct, and opt out of the sale or sharing of your personal information. We do not discriminate against you for exercising these rights.
EU/UK residents (GDPR): You have the right to access, rectify, erase, restrict processing, and object to processing of your personal data. You also have the right to lodge a complaint with your local supervisory authority.
To exercise any of these rights, contact us at: Support@izzyplants.com
You may also opt out of Shopify's processing of your data for certain uses at: https://privacy.shopify.com
9. Data Sharing Opt-Out
If you wish to opt out of the sale or sharing of your personal data for targeted advertising, you may do so through our Data Sharing Opt-Out page or by contacting us directly. We honor Global Privacy Control (GPC) signals where applicable.
10. Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
11. Security
We implement industry-standard security measures to protect your personal information, including SSL encryption, secure payment processing, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
This website and its business operations are owned and operated by Thomas Matthew Redding, doing business as Izzy's Tropicals and Plant Shop.
📧 Support@izzyplants.com
📧 Matthewredding@izzyplants.com (Owner)
📞 830-457-4110
📍 701 W Leona St K1, Dilley, Texas 78017, United States
🌐 izzyplants.com